Frequently Asked Questions

Everything you need to know about your new favorite jewelry.

How long will it take for my order to ship?

Most orders are processed and shipped within 1-3 business days. During peak holiday seasons or sales, processing may take up to 5 business days.

What materials do you use for your jewelry?

We specialize in high-quality materials including 14k gold fill and sterling silver. Our pieces are nickel-free and designed to be safe for sensitive skin.

What is your return policy?

We want you to love your jewelry! We accept returns and exchanges on unworn items within 30 days of delivery. Please note that custom or personalized pieces are final sale.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.

How should I care for my Hello Adorn jewelry?

To keep your pieces shining, avoid contact with harsh chemicals, perfumes, and lotions. Clean gently with a soft polishing cloth and store in a dry place.

Can I change or cancel my order after it's placed?

Because we start processing orders quickly, we can only make changes or cancellations within 1 hour of the order being placed.